1. Introduction

Book Your Oil Change ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website book your oil change and related mobile applications (collectively, the "Platform").

Please read this Privacy Policy carefully. By using our Platform, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our services
• Complete forms on our Platform
• Communicate with us via contact forms, email, or other methods
• Use the features of our Platform

This information may include:

• Contact information (name, email address, phone number, business address)
• Billing information and payment details
• Business information (company name, service area, employee details)
• Account login credentials
• Service history and vehicle information related to your customers
• Customer feedback and correspondence
• Any other information you choose to provide

2.2 Information Automatically Collected

When you use our Platform, we may automatically collect certain information about your device and usage, including:

• IP address
• Device type and operating system
• Browser information
• Pages viewed and time spent on those pages
• Referring website addresses
• Geographic location information
• Usage patterns and preferences

2.3 Information from Third Parties

We may receive information about you from third parties, such as business partners, service providers, or publicly available sources.

3. How We Use Your Information

3.1 To Provide and Maintain Our Platform

• Process transactions and manage your account
• Provide the features and functionality of our Platform
• Respond to your inquiries and provide customer support
• Fulfill your requests for products or services
• Send administrative information, such as updates, security alerts, and support messages

3.2 To Improve Our Platform

• Analyze usage patterns and trends
• Monitor and analyze the effectiveness of our Platform
• Develop new products, services, and features
• Test and troubleshoot new products and features

3.3 For Marketing and Communication

• Send you marketing communications about our products, services, and promotions
• Deliver targeted content and advertisements
• Measure the effectiveness of our marketing campaigns
• Communicate with you about your account or use of our Platform

3.4 To Comply with Legal Obligations

• Protect our rights, privacy, safety, or property
• Respond to law enforcement requests and legal processes
• Enforce our Terms of Service and other agreements

4. How We Share Your Information

We may share your personal information in the following circumstances:

4.1 Service Providers

We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information in response to a subpoena, court order, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

7.1 Access and Update

You have the right to access and update your personal information through your account settings or by contacting us.

7.2 Data Portability

You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

7.3 Deletion

You may have the right to request the deletion of your personal information, subject to certain exceptions.

7.4 Objection

You may have the right to object to our processing of your personal information.

7.5 Withdrawal of Consent

You may withdraw your consent at any time where we rely on your consent to process your personal information.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our Platform is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as quickly as possible.

9. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

By using our Platform and providing your personal information, you consent to the transfer of your personal information to countries outside your country of residence.

10. Third-Party Links and Services

Our Platform may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of these third parties before providing any personal information to them.

11. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our Platform. For more information about our use of cookies, please see our Cookie Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our Platform and updating the "Last Updated" date. Your continued use of our Platform following the posting of changes constitutes your acceptance of such changes.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

14. California Privacy Rights

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit [LINK TO CCPA PRIVACY NOTICE FOR CALIFORNIA RESIDENTS].

15. Nevada Privacy Rights

Nevada residents have the right to opt out of the sale of certain "covered information" collected by operators of websites or online services. We do not sell your covered information as defined in Nevada law.